FAQ & Policies

We require a valid photo ID (driver's license, state ID, or passport) plus proof that you are authorized to access the property or vehicle. For homes, this can be a lease agreement, utility bill in your name, or a letter from the property owner. For vehicles, your registration or title is sufficient. If you're a tenant locked out of your apartment, a photo of your lease on your phone works. This policy protects property owners and is standard practice for licensed locksmiths.

Our typical response time is 15–45 minutes within the primary Sarasota service area, depending on traffic and current job load. When you call, we'll give you a specific ETA based on your location and the technician's current position. For scheduled (non-emergency) service, you can book a specific time window through our online booking form. We serve Sarasota, Siesta Key, Gulf Gate, Palmer Ranch, Osprey, Nokomis, Venice, Lakewood Ranch, and Bee Ridge.

Our standard hours are 7 AM to 10 PM, seven days a week, including weekends and most holidays. After-hours service (10 PM – 7 AM) is available on-call when a technician is available, with an additional after-hours surcharge. If you have an emergency lockout outside of standard hours, call us and we'll do our best to help or direct you to the right resource.

We accept all major credit and debit cards, Apple Pay, Google Pay, Tap-to-Pay, and cash. Payment is collected on-site after the work is complete and you've approved the result. You'll receive an electronic receipt by email or text. We do not require a deposit or prepayment for standard service calls.

Every locksmith job is different, so the final price depends on factors like the specific lock type, vehicle make/model/year, whether parts are needed, access method, and time of service. Your technician evaluates the actual situation on-site and provides a clear, specific quote before any work begins. You must approve the cost first — no work starts without your explicit agreement. There are no hidden fees. Learn more on our How Pricing Works page.

Yes. Visits scheduled between 10 PM and 7 AM carry an after-hours surcharge, added on top of the standard service quote. This covers the additional cost of emergency availability outside regular business hours. There are no other hidden surcharges — the after-hours fee and the service quote are the full cost. During standard hours (7 AM – 10 PM), no surcharge applies.

Yes. All labor carries a 90-day warranty from the date of service. If there is an issue with the work performed, contact us and we'll return to inspect and correct it at no additional charge. Parts and hardware carry the manufacturer's warranty, which varies by product. The warranty does not cover damage caused by misuse, forced entry by others, or normal wear and tear. Full warranty terms are outlined on our terms page.

Yes. We offer key cutting, duplication, transponder chip programming, and remote/smart key fob programming for many vehicle makes and models. Availability depends on your specific vehicle — some newer models require dealer-only programming. When you call, have your Vehicle Identification Number (VIN) ready so we can confirm compatibility and provide an accurate quote. We also handle ignition repair, broken key extraction, and complete key origination when all keys are lost.

It means we always attempt to open your lock using non-destructive techniques (picking, bypassing, or decoding) before considering any method that could damage the lock. Drilling or forced entry is only used as a last resort and only with your explicit consent. If a lock must be drilled, we'll explain why and discuss replacement options before proceeding. This approach saves you the cost of replacing hardware and preserves your existing locks whenever possible.

Yes. We install and set up smart locks from brands like Yale, Schlage, Kwikset, August, Level, and Nest × Yale. Installation includes mounting the hardware, configuring the app or keypad, and testing the lock to make sure it functions correctly. If you already own a smart lock, we can install it for you. If you need a recommendation, we can discuss options based on your door type and security needs. Smart lock installation is quoted on-site based on the lock model and your door type; the lock itself is purchased separately.

Call 911 immediately. This is a life-threatening emergency and first responders have the authority and tools to enter the vehicle as fast as possible. After contacting 911, you can call us and we will prioritize your call if dispatched by or in coordination with emergency services. Do not attempt to break the window yourself unless the situation is immediately life-threatening — first responders are trained to handle this safely.

Call us directly at +1 (941) 297-5289. A phone call is the fastest way to reach a technician and get an ETA. We typically respond to emergency lockouts within 15–45 minutes in the Sarasota area during standard hours (7 AM – 10 PM).