PrimeLock24 logoPrimeLock24 Open 7AM–10PM • After-hours on-call

FAQ & Policies

Clear answers to common questions about our mobile locksmith services.

What proof of access do you require?

Photo ID and proof you are allowed to access the property or vehicle (lease/utility bill/registration/owner consent).

What is your ETA?

ETA is provided at confirmation based on traffic and technician location.

How can I pay?

We accept cards, Apple/Google Pay, Tap‑to‑Pay and cash. An e‑receipt is emailed to you.

Do you offer warranty?

Yes — 30‑day labor warranty. Manufacturer warranty applies on parts/hardware.

Are your prices fixed?

We publish “from” prices to set expectations. The final quote is provided on‑site before work begins.

Do you service automotive keys?

Yes — key cutting and chip/fob programming are available for many brands. Availability varies by make/model/year; please confirm by VIN.

Do you charge after‑hours surcharges or deposits?

Yes — visits between 10PM and 8AM include an additional — after-hours surcharge, added to the standard service fee.

Emergency involving a child or pet in a car?

Call 911 immediately. We will prioritize assistance once notified by emergency services.